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Gencore AI for ServiceNow Files on Azure & AWS

Extracts attachments and knowledge articles from ServiceNow into Gencore AI so support copilots answer from ticket data under existing access rules. Built and maintained by WIEWAVE for Azure Marketplace and AWS Marketplace, on Ubuntu and Debian.

Gencore AI for ServiceNow Files at a glance

Key facts about Gencore AI for ServiceNow Files
Built & maintained byWIEWAVE
CategoryAI & Machine Learning
Operating systemsUbuntu, Debian
MarketplacesAzure Marketplace and AWS Marketplace
Offer typesPublic listing, with private offers on request

Availability by marketplace

Where Gencore AI for ServiceNow Files is published
MarketplaceStatus
Azure MarketplacePublished
AWS MarketplacePublished
Google Cloud MarketplaceAvailable on request

Need it on another marketplace, or as a private offer for your organisation? cloud@wiewave.com

Operating systems

Gencore AI for ServiceNow Files is built on 2 distributions

Each image follows its distribution's own provisioning model, package manager and security tooling — not one build relabelled several times.

  • Ubuntu

    LTS and interim releases, Minimal and Pro variants, built to Canonical's cloud-image conventions.

  • Debian

    Stable and oldstable, with backports where a workload needs a newer runtime than the release ships.

How it's built

How WIEWAVE builds and maintains this image

The same four steps behind every offer we've published, including the hardening and CIS Benchmark checks every build goes through.

  1. 01

    Scoped

    The distribution, licensing model and target marketplaces are agreed before anything is built.

  2. 02

    Built & hardened as code

    Packer templates, Ansible provisioning and a pinned package set — then hardened, scanned and checked against the CIS Benchmark for its distribution.

  3. 03

    Certified & published

    Taken through each cloud's own certification pipeline before it goes live on the marketplace.

  4. 04

    Maintained

    Rebuilt on the upstream security cadence and re-published, with old versions retired without breaking deployments.

FAQ

Gencore AI for ServiceNow Files: common questions

If yours isn't here, ask our marketplace team directly.

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Need Gencore AI for ServiceNow Files customised, or on another cloud?

Tell us the distribution, the marketplace and the commercial model — we'll build, certify and publish it as a public listing or a private offer.